FREQUENTLY ASKED QUESTIONS
Everything You Need to Know
Booking and Pricing
How much does a cleaning cost, and is there a minimum?
We offer free estimates for every home. Rather than charging by the hour, we have a $200 minimum, which covers about 2.5 hours of service (aside from laundry service).
How long will my cleaning take?
It depends on the size of your home and its current level of build-up — we’ll give you an estimate up front. Initial cleans typically take longer than recurring visits since we’re starting from scratch. If you book sporadically rather than on a recurring schedule, that time won’t decrease with each visit.
Do I need to sign a contract for recurring cleanings?
No — no contracts required.
What's included in the 10% off first clean offer?
The discount applies to everything except recurring maintenance cleans.
Scheduling
How does booking work, and how far in advance should I book?
Once you fill out an estimate request, someone will contact you within 24 hours. We recommend booking at least 2 weeks in advance when possible.
What if I need to reschedule or cancel?
We ask for 48 hours’ notice — just email or text the office.
Do you offer same-day or emergency cleanings?
Yes, if we’re able to work it into the schedule.
What are your service hours?
Monday–Saturday, 9am–4pm.
How often can you provide service?
Weekly, biweekly, every three weeks, monthly, or as-needed/sporadic — we’re happy to adjust your schedule to fit your needs and budget.
What's Included
What's the difference between a Deep Clean and a Recurring Maintenance Clean?
A Deep Clean is a one-time, thorough service — we scrub every nook and cranny, leaving your space spotless from top to bottom. It’s ideal if it’s your first time booking with us or it’s been a while since a professional clean. Recurring Maintenance Cleans keep your home consistently fresh with weekly, bi-weekly, or monthly visits designed to maintain that high standard over time.
Do I need to provide cleaning supplies?
No — we bring everything. If you’d like us to use specific products, just let us know and provide them.
For Move-In/Move-Out cleans, do you clean inside appliances, cabinets, and closets?
Closets and cabinets are included. Interior of appliances can be added for an additional cost.
Do you move furniture to clean underneath it?
No, but we have different tools that we can use to get behind and under things.
Do you change linens or do laundry?
We always make the beds. If you’d like sheets changed, please have the fresh set out and ready for us. Additional laundry can be done, but needs to be communicated in advance so we can plan enough time for it.
What if I want something done that's not on your checklist?
We pride ourselves on being flexible, so just ask. Depending on what the request is it might be an extra charge.
Products & Safety
Are your products safe for kids, pets, and people with allergies or sensitivities?
Yes!
Can you accommodate specific product requests?
Happy to use whatever you’d like, as long as you provide it.
Trust & Logistics
Do I need to be home during the cleaning?
No—our cleaners are trusted, background-checked employees, and we’re insured.
How do you get access to my home if I'm not there?
Just let us know where the key is or provide an entry code.
What areas do you service?
Within 30 miles of our office.
Are you bonded and insured?
Yes—we’re proud to be the #1 cleaning company in Oconee, and happy to provide a copy of our insurance upon request.
How does payment work?
We send an invoice to your email with a secure link to pay by debit or credit card. Recurring maintenance cleans are eligible for auto-pay upon request.
Are tips expected?
Not expected, but always appreciated—cash or added to the invoice (card tips are passed directly to staff via their paycheck).
What if something is broken or damaged during cleaning?
Our staff are trained to photograph and report any issues immediately. We’re careful, but human—if something happens, we’ll reach out to discuss a fair resolution. We ask that any irreplaceable items be put away and any concerns communicated at booking.
Are pets okay to have at home during cleaning?
Yes, as long as they’re friendly. Containing them helps, but isn’t required. Note: we don’t walk, feed, or clean up after pets.
Office Cleaning
Can you set up recurring office cleaning outside business hours?
Absolutely—we can work around your business hours or clean after hours as needed.
Airbnb Cleaning
Do you provide same-day turnover cleanings?
We do our best to provide same day services, however we are not available on Sundays. Any Sunday checkouts would have to be scheduled on Monday for cleaning. These appointments must be arranged in advance and may require an additional fee.
How much does an Airbnb cleaning cost?
Pricing is customized based on the property’s size, number of bedrooms, laundry requirements, location, checkout condition, and the amount of time available between guests. The first service may require an initial deep cleaning before regular turnover service begins.
Can you provide a touch-up cleaning or pre-arrival inspection?
Yes. We can offer a pre-arrival touch-up or property inspection when scheduled in advance. This may include checking commonly used areas, refreshing surfaces, confirming supplies, and making sure the property is ready for arrival.
Will you report damages or missing items?
We will notify the owner or property manager of visible damage, missing essentials, maintenance concerns, or unusually excessive messes that we notice while cleaning. Our cleaning service is not a formal property inspection, so we cannot guarantee that every issue will be discovered.
Do you clean after owner stays?
Yes. We can provide post-owner-stay cleaning. Since these visits sometimes require more detailed cleaning than a standard guest turnover, pricing may differ depending on the condition of the property and the work requested.
What happens if guests leave the property excessively dirty?
Standard turnover pricing assumes normal guest use. Excessive trash, stains, pet hair, bodily fluids, unauthorized parties, or other unusually heavy conditions may result in an additional cleaning charge. We will contact you when possible.
Do you clean pet-friendly vacation rentals?
Yes. Please let us know if the property allows pets. Excessive pet hair, accidents, odors, or additional sanitation needs may require extra time and an additional charge.
Do you provide deep cleanings?
Yes. We recommend periodic deep cleanings to address areas that are not normally included in a standard turnover, such as baseboards, detailed buildup, interior appliances, cabinets, and other frequently missed areas.
Satisfaction & Guarantee
What if I'm not satisfied with a cleaning?
Take photos of anything you’re not happy with and call the office—we’ll send someone out to fix it.
Do you offer a guarantee?
We want every customer 100% satisfied and will do what we can, within reason, to make that happen.
